Call Center System

Customer service software that helps you deepen customer relationships, connect to the front office and drive team efficiency. Service Hub is easy to use and connected to a CRM platform to help you deliver authentic service and put the customer first.

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Agent Management & CRM System

Enhance customer management with our CRM system and boost productivity with our agent management solution. Experience targeted engagement, increased loyalty, and seamless operations for your business.

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Types of Call Center Software

Enhance customer management with our CRM system and boost productivity with our agent management solution. Experience targeted engagement, increased loyalty, and seamless operations for your business.

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  • Inbound call center software, allows companies to manage incoming calls.

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  • Blended call center software, this type of call center software allows the agents to make both inbound and outbound calls and handle customer queries across mulitple communication channels.

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  • Outbound call center software, enables businesses to reach out to their potential customers and prospects via cold calling, customer surveys, etc.

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  • Video call (e-KYC), this feature is a shortcut solution to hel our customers open a new bank account without come to bank.

Analytics Dashboard

An informative dashboard for agent activity summary helps you to analyze how much your agent processes user information through calling to make the best decision for your business going well.

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Registration List of Applicants

The ultimate flexibility in your banking activities anytime, anywhere, right at your fingertips. Transform your gadget into a powerful banking system, empowering you to take control of your financial transactions with ease.

Call Center Benefits

Enhanced Productivity

Offering round-the-clock service with advanced features.

Call Analytics

Optimized your call center agent performance based on advanced analytics.

Increased efficiency

Always stay on top of your customer interaction, and solutions to their issues.

Excellent Customer Experience

Response your customer quick and easier.

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PT. NEXT Transformtech Indonesia

Member of Hana Financial Group (HFG)
Jakarta, Indonesia

Head Quarter

  • Mangkuluhur City – Tower One 15th Floor
    South Jakarta, DKI Jakarta

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